Delivery Policy

The Click Flowers policy, terms and conditions may be amended from time to time, as required. All amendments will take effect immediately. Any customer that puts an order through to Click Flowers is agreeing to the terms and conditions as outlined below.

All terms and conditions will be construed, interpreted and governed in accordance with Australian laws. Any legal action or dispute that may arise in regard to the relevant terms and conditions will be brought and enforced under the laws of Australia and persons raising legal action or disputes agree to submit to the jurisdiction of the courts of Australia and any legal action pursued shall be within the exclusive jurisdiction of Australia.

Same Day Delivery

Monday to Friday

Same day delivery by a Click Flowers is guaranteed throughout the Sydney metropolitan area on orders placed before 11am. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Interstate orders during the week are required to be in by 5pm the day before desired delivery.


Same day delivery by a Click Flowers is available throughout the Sydney metropolitan area on orders placed before 10am. Same day delivery can be available on orders placed after these times, but it is not guaranteed.
Deliveries to remote or difficult delivery areas may not be same-day guaranteed.

Delivery terms are subject to specific events and days including public holidays, mothers/fathers day, valentines day, Christmas and Easter. It is generally advised that orders during such periods be in two days before desired delivery.

Please note: We cannot provide Sunday deliveries, however we will always try our very best to get it there as requested.

Time Sensitive / Difficult Deliveries

Due to the difficult nature of delivering for the particular events/places, Click Flowers its supplying florists cannot guarantee delivery. While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery. The payment of extra delivery is the responsibility of the customer and orders cannot be delivered without such payment.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

Please ensure you provide the following information if your delivery is to be sent to one of these locations:

Funeral Orders

  • Full name of the deceased
  • Name and address of the funeral home and name and phone number of a relative will be needed.
  • Date and time of the funeral

Hospitals/Nursing Homes

  • Full name
  • Ward name or number
  • Hospital name and address
  • Whether the recipient is a patient/resident or part of the staff.

Hotels & Holiday Resorts

  • Hotel or Resort name
  • Room name or number and address
  • Whether the recipient is a guest or part of the staff.

Timed Deliveries

While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.
Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.
If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.
If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.
Note that if alternative delivery address is in a different area, and therefore requiring extra delivery services, extra charges may apply.

Recipient "Not at Home"

Click Flowers are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.

If there is a contact phone number on the order form,  the supplying florist may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the supplying florist will attempt to deliver the gift on the specified delivery date.

If the recipient is not at the location when the delivery is made, the supplying florist will leave the order at the location with a contact business card.


Click Flowers will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs

  • Recipient refuses to accept delivery of the gift
  • Address provided is incorrect

If one of these instances occurs, we may judge that the delivery has been made and that no refund will be given.

In the event of incorrect address attempts will be made to obtain the correct address from the ordering customer but it should be noted that additional costs may apply.


Click Flowers cannot cancel any order that has already been made up by the supplying florist, even if the florist has not delivered the order. If the cancellation request is made before make up, then Click Flowers may be able to cancel the order. However, Click Flowers cannot guarantee that the order can be cancelled.


Any application for a refund will be determined on a case by case basis but as a general rule refunds will not be given.


For the purposes of this document the 'recipient' is the intended receiver of a flower or gift contracted by the 'customer' to Click Flowers. The recipient may be an individual or non-corporate entity.

What type of personal information will be collected?

Click Flowers will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Click Flowers about a recipient when a customer places an order directly with Click Flowers via the Internet, by phone, by fax or by email, or through a contractor that collects the information on behalf of Click Flowers.

How will the personal information be used?

Personal information collected about the recipient by Click Flowers will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order. The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service for Click Flowers.

Please note that this site contains links to other sites. VeriSign is the provider of the the digital (SSL) certificate used by Click Flowers Network for credit card protection (see credit card security). VeriSign is not responsible for the privacy practices, privacy statements, or content of  any other web sites.

Personal information held by Click Flowers about an individual can be made available upon request. A reasonable fee may apply to this service. Individuals are entitled to know what sort of information is held, how it is collected, used and disclosed as outlined in this document.

Privacy Policy

Click Flowers will protect personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001. Click Flowers will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document.
Please Click Here for more information on Click Flowers Network's Privacy Policy

Credit Card Security

This web site is secured using a VeriSign Digital Certificate. This ensures that all information sent to Click Flowers via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly.

Once we have received an order and processed your credit card your credit card details are truncated and are not stored on our servers to ensure your security.

Substitution Policy

Click Flowers reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers. Images found on this website are only to be used as guides and no assurances can be made that the product supplied to customers will exactly match these images.

Every effort will be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the Click Flowers Guide.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.

In arrangements of a single flower variety (eg rose bouquet), the flower variety will take precedence over colour.

Third Party florists

Click Flowers retains the right to supply orders to third party florists from time to time as and when the need arises. At all times quality and timeliness of deliveries will be a high priority for Click Flowers.


By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Click Flowers may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Privacy Policy

The following is the policy on how customer information is collected, used and stored.

Click Flowers collects personal information about our customers and their recipients in order to process and deliver orders. The personal information we collect about our customers includes name, phone number, email address, credit card details, where the customer entered our site from.

The information Click Flowers collects about the recipients of orders includes name, address and phone number.

Every time you interact with an internet site, certain information is stored by the website. For example, Click Flowers websites use "cookies". A "cookie" is a small file stored on your computer by a web site which gives you a numeric user ID and stores certain information about your activity on the site.

Click Flowers uses cookies to let us know that you are a prior customer and to provide certain features to you. You can edit your browser settings to stop accepting cookies.

Usage of information.

In Accordance with the Privacy Act 1988 (Cth) Click Flowers does not disclose any personal information collected or stored by Click Flowers to any third party without your permission, unless Click Flowers is required to do so by Law or where an unlawful activity is suspected; such as credit card fraud. Click Flowers does not sell, trade or rent personal information that visitors submit to our websites.